Last updated: May 7th 2022
Effective Date: May 1, 2022
FitnessBuddies.com (hereinafter “FitnessBuddies” “we,” “our,” or “us”) is committed to safeguarding and handling your Personal Information in a responsible and secure manner.
Please read our Terms of Service before accessing our Services. To the extent permitted under the applicable law, by accepting the Terms of Service, you agree with our privacy practices as described in this Policy. If you cannot agree with this Policy, Terms of Service, or other policies, please do not access or use our Services.
We may modify this Policy at any time and non-material changes may apply to any Personal Information we already hold about you, as well as any new Personal Information collected after the Policy is modified. If we make changes, we will notify you by revising the date at the top of this Policy. We will provide you with advanced notice by the email or telephone number which we have on file or through a notice on our website if we make any material changes to how we collect, use or disclose your Personal Information or that impact your rights under this Policy, and such material change will not apply retroactively to any Personal Information we already hold about you. If you continue to access or use our Services after receiving the notice of changes, you acknowledge your acceptance of the updated Policy.
In addition, we may provide you with real time disclosures or additional information about the Personal Information handling practices of specific parts of our Services. Such notices may supplement this Policy or provide you with additional choices about how we process your Personal Information.
Section 1 – Information We Collect Through Your Use of the Services
Section 2 – How We Use Your Information
Section 3 – How We Share Your Information
Section 4 – Your Choices
Section 5 – Third-Party Services
Section 6 – Security
Section 7 – Children’s Privacy
Section 8 – Retention
Section 9 – Notice to California Residents
Section 10 – International Transfers
Section 11 – Notice to Individuals in the European Economic Area, the United Kingdom and Switzerland
Section 12 –Contact Information
SECTION 1 – INFORMATION WE COLLECT THROUGH YOUR USE OF THE SERVICES
Personal Information is any information that is related to you, identifies you or makes you identifiable. We collect different types of Personal Information when you’re accessing or using our Services, including:
1) Information You Provide to Us. In connection with the Services, we may ask you to provide these categories of Personal Information:
Account Information: Information you provide about yourself to access our Services, including name, email address, phone number, mailing address, and password, so that we may communicate with you and provide you with the Services.
Scheduling Information: In order to sign up for a FitnessBuddies class or to purchase Class Packs or memberships online through our Service, you must provide us with your name, physical address, email address, date of birth, phone number, and Payment Information (described below). If you complete a membership agreement or sign up for a fitness event, we also collect information about any health conditions that could affect your ability to participate in a workout. If you do not provide this information, you may not be able to participate in a FitnessBuddies class or event.
Payment Information: If and when you make an order through our Services (such as to purchase Class Packs or purchasing merchandise), you will need to provide us with a payment card, including billing information such as your billing address, phone number, and name on the payment card. A third-party service provider stores and processes this information securely and only for purposes of marking an order through our Services.
Voluntary Information: Information you provide to us voluntarily by completing web forms, submitting a job application, signing up for our newsletter, participating in polls, or contributing to blogs, postings, contacting customer service, and other mediums constitutes Voluntary Information.
2) Usage Information Automatically Collected. When you use the Services online or through our mobile app, we automatically collect information about the Services you use and how you use them (“Usage Information”), as described below.
Service Data: We collect information about your interactions with the Services, such as the pages or other content you view, and other actions you perform while using the Services.
Log Data: We automatically collect log information when you use the Services. This might include your IP address, access times, hardware and software information, device information, device event information (e.g. crashes, unsuccessful logins, browser type), the web page you’ve viewed or engaged with before or after using the Services, and other relevant information. We collect and monitor this data in order to keep track of the security and privacy of your account.
3) Membership and Studio Usage Information. We will collect Personal Information about how you use and interact with FitnessBuddies studios, Fuel Bars, and our online properties, including the studios and times you check in to, workouts you log, classes you book or add to your schedule, and information provided when you purchase or schedule private studio sessions.
4) Information from Our Studio. CCTV is installed at some of our studios, to monitor building security and assist in crime prevention and detection and to ensure the health and safety of our staff and visitors to our sites. We may collection some Personal Information about you through our CCTV systems, including your image or likeness.
5) Information Collected Through the FitnessBuddies X App. When you use the FitnessBuddies X App or any related applications or services (e.g., the FitnessBuddies X Apple Watch App, etc.) we collect the information described in items 1 through 4 above. We may also collect the following information in connection with your use of the FitnessBuddies X App and related applications or services:
Voice and Likeness. Through the FitnessBuddies X App, you have the option to turn on your camera and share your video feed with your instructor or other members of the Services. If you choose to turn on your camera during class, we may collect your visual image, likeness and voice recording via video so that our instructors can provide you with feedback in real time. Note that the camera and feed sharing features are only in use when activated by you.
6) Information from Third Party Applications or Platforms.From time to time, FitnessBuddies may allow you to connect or transfer your information to or from a third-party application or platform. For example, you may book FitnessBuddies classes through a third-party application such as ClassPass. If you choose to participate, we may collect Personal Information about you from the third party. Once the Personal Information has been transferred to FitnessBuddies from a third party, you may or may not be able to rescind or remove the information and should check with the third-party application or service as to your options.
7) Job Applicant Information. If you apply for a job posting, we collect information necessary to process your application or to retain you as an employee, which may include education and job history information. Providing this information is required for us to consider you for employment.
8) Public Health and Safety. In certain situations where a serious public health threat has been identified, we may collect information from employees, guests, and other individuals accessing our facilities. This may include medical and health information, such as body temperature, symptoms, and underlying health conditions. We collect this information to protect the health and safety of our employees and guests. In some jurisdictions we may be required by law, regulation, or governmental order to collect and retain information related to issues of public health and safety.
SECTION 2 – HOW WE USE YOUR INFORMATION
Your Personal Information can be used for various purposes, including:
To Provide Our Services. When you access or use our Services, we process certain Personal Information about you to be able to provide you with our Services. Some examples of how we process your Personal Information in our Services include, but are not limited to:
To allow you to view, book and attend classes through our FitnessBuddies App,
To pay for the Services.
To analyze your use and enjoyment of the Services
We cannot provide you with our Services without such processing of your Personal Information.
To Communicate with You. When you create an account for our Services, you will receive Service-related communications. Our Service-related communications are transactional messages about your account, billing information, your attendance, surveys, support, customer service, discounts you’ve earned, policy changes, or other Service-related notifications. However, service-related communications are necessary for us to continue to provide our Services to you.
Marketing Communication. We may also use your Personal Information for marketing, promotional, or sweepstakes related communications and initiatives. You can manage your email preferences and opt out of certain communications, such as by clicking the “unsubscribe” link found within non-transactional communications or by emailing us at the contact information listed at the end of this Policy.
To Enforce our Terms, Agreements, or Policies. To maintain a safe, secure, and trusted environment for you when you use the Services, we use your Personal Information to make sure our terms, policies, and agreements with you and any third parties are enforced. We actively monitor, investigate, prevent, and mitigate any suspected or actual prohibited activities on our Services. We are required to
For Research and Development. We want to ensure our Services are continually improving and expanding so that we meet and exceed your needs and expectations. To do so, we may process your Personal Information to improve, optimize, or expand our Services or features of our Services. We do so by processing information about your use of the Services, any information you provide to us, and by measuring, tracking, and analyzing trends and usage in connection to your use of our Services. We take additional security measures when processing your Personal Information for such purposes, such as by de-identifying (or “pseudonymizing”) your Personal Information and limiting access to such data. Without processing your information for such purposes, we may not be able to ensure your continued satisfaction when using our Services.
To Comply with Applicable Laws. We may be required to process your Personal Information under certain laws and regulations, such as tax laws. We will also process any and all information to law enforcement agencies or others if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal or regulatory process (such as a judicial proceeding, court order, or government inquiry) or obligations that we may owe pursuant to ethical and other professional rules, laws, and regulations; (b) enforce the FitnessBuddies Terms of Service and other policies; (c) respond to claims that any content violates the rights of third parties; or (d) protect the rights, property, or personal safety of FitnessBuddies, its employees, its users, its clients, and the public. We cannot provide the Services to you without such processing.
SECTION 3 – HOW WE SHARE YOUR INFORMATION
We may share your Personal Information as follows:
Third-Party Service Providers. We may use third parties to perform certain services on our behalf in connection with the Services such as:
to process and store data, including your Personal Information;
to track, analyze, and modify our Services;
for marketing, advertising, and distribution;
to assist us in providing you with customer support; and
to support our IT and security efforts.
Google Analytics. Google Analytics is one of our analytics service providers. Learn more about how Google collects and uses data here. To opt out of Google Analytics Advertising Features please use Google Ad Settings. To opt out of Google Analytics entirely please use this link.
However, certain third-party service providers, such as payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your Personal Information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. If you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
In connection with a merger, consolidation, restructuring, the sale of all or substantially all of our interests and/or assets (i.e., a bankruptcy proceeding), or other corporate change. We will notify you with any choices you may have regarding your Personal Information when we are engaged in a merger, bankruptcy, or corporate reorganization.
Legal Obligations and Safety. We may share your Personal Information if it is reasonably necessary to: Comply with a valid legal process (e.g., subpoenas, warrants, court orders, etc.); Comply with requests or investigations by public authorities;
Comply with applicable laws or regulations;
Enforce or apply the FitnessBuddies policies or policies of our business partners;
Protect the security or integrity of the Services; or
Protect the rights, property, or safety of FitnessBuddies, our employees or users, partners and affiliates, or other natural persons.
For Any Other Purpose, with Your Consent. We may share your Personal Information on your behalf or at your request. For example, we may share your information with other users where you direct us to do so (e.g., by choosing to interact with other users through the FitnessBuddies App or via the website) or with third party fitness applications, trackers or devices (Integrated Devices), where you choose to configure the settings of the FitnessBuddies App and the Integrated Device to allow for such sharing. If you provide your consent to share your information, you may withdraw your consent at any time. Withdrawing your consent will not undo or reverse the lawfulness of any previous processing, and in some cases Personal Information may not be retrieved once shared. Contact us at privacy@FitnessBuddies.com if you would like to withdraw your consent.
SECTION 4 – YOUR CHOICES
Your Account. You may access your FitnessBuddies Account Information by going to the “Your Account” page. You can edit your Account Information as necessary, such as your email address, name, phone number, and more. When you update your Account Information, we may keep a copy of your previous account details for our records and to prevent fraud or other activities that violate our terms, policies and agreements. However, if you do not provide us with some of your Personal Information, such as your name or email, we will no longer be able to provide you with access to our Services.
Self-Reported and Voluntary Information. You may choose not to provide us with some of your Personal Information. For example, you are not required to complete any survey we send to you.
Communication Preferences. If you do not want to receive emails from us, please adjust your communication preferences or click the unsubscribe link within the email you received from us. You will not be able to unsubscribe from Service-related communications as they are necessary for us to continue offering you the Services.
Account Deletion. At any time, you can delete our App from your mobile device. Deleting our App does not delete your account or the related Personal Information. If you wish to delete your account completely, please email us at privacy@FitnessBuddies.com. Please note that FitnessBuddies deletion of your Personal Information is subject to limitations, including any applicable legal retention requirements.
Cookies Preferences. You can exercise your preferences in relation to cookies served on our Services by adjusting your browser settings which provide you with the option to refuse or remove some or all browser cookies. First-Party Cookies. You can use the browser with which you are viewing our Services to enable, disable or delete cookies. To do this, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” settings). Please note, if you set your browser to disable cookies, you may not be able to access secure areas of the Services. Also, if you disable cookies other parts of the Services may not work properly. You can find more information about how to change your browser cookie settings at http://www.allaboutcookies.org.
Third-Party Cookies. To opt-out of third-party advertising networks and similar entities that use advertising cookies, please visit the Digital Advertising Alliance’s self-regulatory opt-out tool at http://www.aboutads.info/choices or the Network Advertising Initiative’s opt-out tool at https://optout.networkadvertising.org/?c=1. Once you click the link you may choose to opt-out of such advertising from all participating advertising companies or only advertising provided by specific advertising entities. For more information about third-party advertising networks and similar entities that use these technologies, please see http://www.aboutads.info/consumers. We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. In addition, most web browsers provide help pages relating to setting cookie preferences. More information may be found for the following browsers here:
If you are located in the European Economic Area, the United Kingdom, Switzerland, or the State of California, please refer to the sections below for information about additional choices and rights to your Personal Information.
For instance, California consumers may use the Digital Advertising Alliance’s tool to send requests under the California Consumer Privacy Act (“CCPA”) for a web browser to opt out of the sale of personal information by some or all of that framework’s participating companies by accessing the DAA’s tool here: https://www.privacyrights.info/, or by downloading the DAA’s AppChoices mobile application opt-out here: https://www.privacyrights.info/appchoices.
The AppChoices app is not limited to opt-outs for CCPA purposes and may be used by anyone to limit the collection of cross-app data for interest-based advertising purposes by participating DAA member companies. Do Not Track Signals. Currently, we do not monitor or take any action with respect to Do Not Track signals or other mechanisms, which means that we collect information about your online activity both while you are using the Services and after you leave our Services
Third-Party Tracking. Certain third-party cookies may collect your Personal Information over time and across different websites. For more information on how you can control cookies and exercise your preferences regarding them please see the “Cookies Preferences” section above.
SECTION 5 – THIRD-PARTY SERVICES
SECTION 6 – SECURITY
To protect your Personal Information, we take reasonable precautions and follow industry standard practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
You should be aware that, unfortunately, no system can be 100% secure. There will always be a risk that your Personal Information gets compromised. We also depend on you to keep your Account Information secure by keeping your password confidential and taking precautions to keep others from accessing your account. Please notify us immediately at privacy@FitnessBuddies.com if you become aware of any unauthorized access to or use of your account.
SECTION 7 – CHILDREN’S PRIVACY
By using this site, you represent that you are at least the age of 18. Please contact us if you believe we have collected Personal Information about a child without consent from their parent or guardian so we can take action to prevent such access and to delete their Personal Information from our Services.
SECTION 8 – RETENTION
We generally retain your Personal Information as long as necessary to fulfill the purposes of collection, including for the purposes of satisfying any legal, accounting, or reporting obligations or to resolve disputes. Otherwise we will try to delete your Personal Information upon your request or when we no longer need it for the purposes it was originally collected. We will not delete any Personal Information that also relates to other individuals, unless such other individuals also wish to delete their Personal Information at the same time.
SECTION 9 –NOTICE TO CALIFORNIA RESIDENTS
This section only applies to individuals who are residents of California.
Pursuant to the California Consumer Privacy Act of 2018 (“CCPA”), below is a summary of the Personal Information that FitnessBuddies has collected in the preceding twelve months, the reason the information was collected, where we obtained the Personal Information we collected, and the third parties with whom we share the information, categorized as defined in the CCPA.
In addition to the information that we collect from you directly, we may also receive information about you from other sources, including third parties, business partners, our affiliates, or publicly available sources. For example, if you submit a job application, we may conduct a background check.
Privacy Rights. Under California Laws, California residents have the following rights listed below. Your Right to Access and Right to Deletion are not absolute and are subject to certain exceptions. For instance, we cannot disclose specific pieces of Personal Information if the disclosure would create a substantial, articulable, and unreasonable risk to the security of the Personal Information, your account with us or the security of the business’s systems of networks.
Right Against Discrimination. You have the right not to be discriminated against for exercising any of the rights described in this section. We will not discriminate against you for exercising your right to know, delete or opt-out of sales.
Right to Know. You have the right to request in writing from a business, (i) a list of the categories of personal information, such as name, address, e–mail address, and the type of services provided to the customer, that a business has disclosed to third parties during the immediately preceding calendar year for the third parties’ direct marketing purposes, and (ii) the names and addresses of all such third parties. In addition, California residents have the right to request that we disclose to them (i) the categories of personal information we have collected about them, (ii) the categories of sources from which personal information is collected, (iii) the business or commercial purpose for the information collection, (iv) the categories of third parties with whom we have shared personal information, and (v) the specific pieces of personal information we hold about an individual. You have the right to request a copy of the specific Personal Information we collected about you during the 12 months before your request.
Right to Delete.
You have the right to have your Personal Information deleted, unless the Personal Information is necessary for the business or service provider to:
- complete a transaction for which the Personal Information was collected, provide a good or service requested by the consumer or otherwise perform a contract between the business and the consumer;
- detect security incidents;
- protect against malicious, deceptive, fraudulent or illegal activity (or prosecute those responsible);
- debug to identify and repair functionality errors;
- exercise or ensure the right of another to exercise free speech or another legal right; comply with the California Electronic Communications Privacy Act, which compels the production of or access to electronic communication information or electronic device information with a search warrant;
- engage in research in the public interest (if the consumer has provided informed consent);
- to enable solely internal uses aligned with the consumer’s expectations given their relationship with the business;
- comply with a legal obligation; or
- otherwise use the information internally in a lawful manner compatible with the context in which the consumer provided it.
DO NOT SELL MY PERSONAL INFORMATION
Submitting a Rights Request. If you are a California resident and would like to submit a verifiable request to exercise your California privacy rights, please click here: https://www.FitnessBuddies.com/ccpa/,
or call us at +1 (862) 352-8538 in order for us to process requests to access or delete your Personal Information, we will need to verify your identity to confirm that the request came from you. We may contact you by phone or e-mail to verify your request. Depending on your request, we will ask for information such as your name, and an e-mail address that you have used with FitnessBuddies, or a phone number you have used with FitnessBuddies.
You may designate an authorized agent to submit a request on your behalf to access or delete your Personal Information. To do so, you must: (1) provide that authorized agent written and signed permission to submit such request; and (2) verify your own identity directly with us. Please note, we may deny a request from an authorized agent that does not submit proof that they have been authorized by you to act on your behalf. If you have been designated as an authorized agent to submit a request on behalf of another FitnessBuddies client, you must provide FitnessBuddies with the user’s signed permission noted above.
Marketing. California law permits California residents to ask FitnessBuddies for a notice that identifies the categories of Personal Information that we share with our affiliates and/or third parties for marketing purposes, and that provides contact information for such affiliates and/or third parties. If you are a California resident and would like a copy of this notice, please submit a written request to us at the address provided under the “Contact Information” section below.
SECTION 10 – INTERNATIONAL TRANSFERS
When you access or use our Services, your Personal Information may be processed in the United States or any other country in which FitnessBuddies, its affiliates, or service providers maintain facilities. Such countries or jurisdictions may have data protection laws that are less protective than the laws of the jurisdiction in which you reside. If you do not want your information transferred to, processed, or maintained outside of the country or jurisdiction where you are located, you should immediately stop accessing or using the Services. For more information about the transfer of Personal Information from the European Economic Area, the United Kingdom, or Switzerland, please see Section 11 below.
SECTION 11 – NOTICE TO INDIVIDUALS IN THE EUROPEAN ECONOMIC AREA, THE UNITED KINGDOM AND SWITZERLAND
This section only applies to an individual using or accessing our Services while located in the European Economic Area, the United Kingdom, or Switzerland (collectively, the “European Countries”) at the time the individual’s Personal Information was collected.
We may ask you to identify which country you are located in when you use or access some of the Services, or we may rely on your IP address to identify which country you are located in. When we rely on your IP address, we cannot apply the terms of this section to any individual that masks or otherwise hides their location information from us so as not to appear located in European Countries. If any terms in this section conflict with other terms contained in this Policy, the terms in this section shall apply to individuals in a European Country.
Our Relationship to You. FitnessBuddies is a data controller with regard to any Personal Information collected from individuals accessing or using its Services. A “data controller” is an entity that determines the purposes for which and the manner in which any Personal Information is processed.
Marketing. We will only contact you if you are located in a European Country by electronic means (including email or SMS) based on our legitimate interests, as permitted by applicable law or your consent. If you do not want us to use your Personal Information in this way, please click the unsubscribe link at the bottom of any of our email messages to you or contact us at privacy@FitnessBuddies.com. You can object to direct marketing at any time and free of charge. In addition, you may opt-out of online behavioral advertising served by participating the European Digital Advertising Alliance by visiting https://www.youronlinechoices.eu/.
Legal Bases for Processing Your Personal Information. We rely on the following Legal Bases under the EU General Data Protection Regulation in processing your Personal Information.
The legal basis to process Personal Information for the following sub-sections of this Policy is to provide our Services to you. Our processing is based on our contract obligations or to take steps at the request of the individual prior to entering into a contract.
Section 2(1) To Provide Our Services.
Section 2(2) To Provide You with Service-Related Communications.
Section 2(4) To Enforce our Terms, Agreements, or Policies.
Section 3(3) Merger, Bankruptcy, or Corporate Reorganization.
Section 3(4) Legal Obligations and Safety.
Section 3(5) For Any Other Purpose, the legal basis of which is Your Consent.
The legal basis for the “Research and Development,” “Marketing Communications,” “Third-party Service Providers” and “Among FitnessBuddies Companies” purposes described in Section 2 of this Policy is our legitimate interest to better understand you, to maintain and improve the accuracy of the information we store about you, to market our goods and services to you, and to better promote or optimize our Services.
The legal basis to process for the “Comply with Applicable Laws” purpose of this Policy is to comply with our legal obligations, or in the public interest or your vital interest.
The legal basis for “Job Applicant” purpose of this Policy is our legitimate interest in reviewing individuals for a job position and ensuring the individuals have the relevant qualifications.
Individual Rights. We provide you with the rights described below when you use our Services. We may limit your individual rights requests: (a) where denial of access is required or authorized by law; (b) when granting access would have a negative impact on other’s privacy; (c) to protect our rights and properties; or (d) where the request is frivolous or unrealistic. If you would like to exercise your rights under applicable law, please contact us at privacy@FitnessBuddies.com.
You can request deletion of your Personal Information.
You can correct or update your Personal Information, object to processing or your Personal Information, ask us to restrict processing of your Personal Information or request portability of your Personal Information.
If we collected and processed your Personal Information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of the processing we conducted prior to your withdrawal, nor will it affect processing of your Personal Information conducted in reliance on lawful processing grounds other than consent.
You have the right not to be subject to a decision based solely on automated processing of your Personal Information, including profiling, which produces legal or similarly significant effects on you. FitnessBuddies does not use any automated processing.
Transfer of Your Personal Information. We transfer your Personal Information subject to appropriate safeguards. We use approved Model Contractual Clauses or rely on other transfer methods permitted under the GDPR to transfer Personal Information collected from individuals located in European Countries either directly from the European Countries or via onward transfer to any third party located in the U.S. or any other country that is not recognized as not providing adequate data protection by the EU, and require that the third party agree to at least the same level of privacy safeguards as required under applicable data protection laws.
Resolution of Disputes. If you have any questions related to the processing of your Personal Information, we encourage you to contact us directly in the first instance at privacy@FitnessBuddies.com so we can address your concern. If we are unable to resolve your issue, you also have a right to lodge a complaint with a competent supervisory authority situated in a Member State of your habitual residence, place of work, or place of alleged infringement.
SECTION 12 – CONTACT INFORMATION